We are always looking into new ways to improve the quality of the Hunt
experience for our users. Our Network Operations team is in constant
communication with our server providers, especially when it comes to solving
any problems that the community is experiencing.
To try and solve all of these issues before they even get to the community, we have a 24/7 team who use monitoring tools to track any issues that occur so that we can react proactively. These monitoring tools are in constant development and are always evolving so that we can really stay on top of things.
We are also always on the lookout for new and better opportunities to cover more regions for Hunt players, but with the ever growing market of providers, finding the perfect match can be difficult. There are many factors that have to be considered when trying to find new providers. We have to make sure that they have a top-tier facility, that their machines have the correct specifications, and that they are compliant with our legal standards for our users' data.
We have heard your grievances regarding the current high-ping issues on our South American and Russia servers, and after some research, we have found out that most ISP traffic is being routed through Miami. As a result, we will be adding servers in Miami to our South America region. As for the Russian servers: after investigating fixes with our partners, we have decided to try a solution being used elsewhere in the industry and will be looking into using server providers in Stockholm to help with the ping issues.
In addition, the Network Operations department will implement a status page system to better communicate about downtime and system outages to Hunt players, other teams, and shareholders.
The status page system will reflect the current status of our services, according to predefined components and templates (i.e. websites, game servers, regions), and will also be combined with monitoring systems we already use and integrated to current incidents workflow.
Such a system reflects best practices from ITIL (Information Technology Infrastructure Library) and will allow Crytek to be more transparent with our Hunt players about what is happening behind the scenes.
We will continue striving to provide the best network experience to our users that we can. As always, drop by our Discord, Facebook, Twitter, or Instagram channels with further comments and questions.
- Deployment Manager Mathew Fairclough